Fabian Kortekaas

International Director CX Strategy & Innovation at TUI

I founded TUI’s global Customer Experience department, which is responsible for monitoring and improving the end-to-end Customer Journey. After successfully improving the NPS results in the Netherlands and Belgium, it is now my focus to improve the experience of all of our customers around the globe.

My ambition is to transform the corporate culture into become a truly customer-centric company. In order to achieve this I like to work with a combination of data-driven and value-driven CX. I use data to identify the main drivers of a good customer experience and prioritize our CX projects. In the end all of our efforts are aimed at delivering on our purpose: creating the moments that make life richer.

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Date

Travel guide

Journey

VX World tour - Alles is er al, als je luistert

26-11-2024
12:00:00 CET

Eric de Haan

Eric de Haan is voorzitter van Stichting Gouden Oor en oprichter van het Service Excellence Institute. Helpt als adviseur organisaties hun klantgevoeligheid integraal te ontwikkelen met de Gouden Oor Standaard en de Service Excellence Standard als referentiekaders. Publiceerde eerder zeven boeken over klantgevoeligheid en excellente dienstverlening.

VX World tour - Alles is er al, als je luistert

Discover Book journey

VX World tour - CX: van cult naar cultuur

VX World Tour – 4 juni 2024