Fabian Kortekaas

International Director CX Strategy & Innovation at TUI

I founded TUI’s global Customer Experience department, which is responsible for monitoring and improving the end-to-end Customer Journey. After successfully improving the NPS results in the Netherlands and Belgium, it is now my focus to improve the experience of all of our customers around the globe.

My ambition is to transform the corporate culture into become a truly customer-centric company. In order to achieve this I like to work with a combination of data-driven and value-driven CX. I use data to identify the main drivers of a good customer experience and prioritize our CX projects. In the end all of our efforts are aimed at delivering on our purpose: creating the moments that make life richer.

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Travel guide

Journey

10-10-2023
16:00:00 CET

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging […]

VX World Tour - 10 oktober 2023

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