Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging from sales and marketing effectiveness to customer experience and customer service strategy. Matt is the author of three Amazon and Wall Street Journal bestsellers: The Challenger Sale, The Effortless Experience and The Challenger Customer. He is also a frequent contributor to Harvard Business Review with more than 20 print and online articles to his credit. His latest book, The JOLT Effect: How High Performers Overcome Customer Indecision, was co-authored with Ted McKenna and will be released in September 2022.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh as well as a B.A. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

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15-07-2025
12:00:00 CET

Rijn Vogelaar

Rijn Vogelaar studeerde sociale psychologie en psychologische methodologie aan de Universiteit van Amsterdam en de Universiteit van Leeds. Tot mei 2013 was hij CEO van het Nederlandse marktonderzoeksbureau Blauw Research, waar hij veel customer experience-onderzoek begeleidde en onder andere de Net Promoter Score (NPS) introduceerde op de Nederlandse markt. Zijn fascinatie ging daarbij vooral uit […]

VX World Tour - Rijn Vogelaar

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11-11-2025
12:00:00 CET

Steyn Elshout

VX World Tour - Steyn Elshout

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