Matt Dixon

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging […]

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging from sales and marketing effectiveness to customer experience and customer service strategy.  Matt is the author of three Amazon and Wall Street Journal bestsellers: The Challenger Sale, The Effortless Experience and The Challenger CustomerHe is also a frequent contributor to Harvard Business Review with more than 20 print and online articles to his credit.  His latest book, The JOLT Effect: How High Performers Overcome Customer Indecision, was co-authored with Ted McKenna and will be released in September 2022.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh as well as a B.A. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

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Date
Travel guide
Journey
VX World tour - Alles is er al, als je luistert
26-11-2024
12:00:00 CET
Eric de Haan is voorzitter van Stichting Gouden Oor en oprichter van het Service Excellence Institute. Helpt als adviseur organisaties hun klantgevoeligheid integraal te ontwikkelen met de Gouden Oor Standaard en de Service Excellence Standard als referentiekaders. Publiceerde eerder zeven boeken over klantgevoeligheid en excellente dienstverlening.
VX World tour - Alles is er al, als je luistert