Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging from sales and marketing effectiveness to customer experience and customer service strategy. Matt is the author of three Amazon and Wall Street Journal bestsellers: The Challenger Sale, The Effortless Experience and The Challenger Customer. He is also a frequent contributor to Harvard Business Review with more than 20 print and online articles to his credit. His latest book, The JOLT Effect: How High Performers Overcome Customer Indecision, was co-authored with Ted McKenna and will be released in September 2022.

Matt holds a Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh as well as a B.A. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

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Travel guide

Journey

04-06-2024
16:00:00 CET

Lynn Hunsaker

Lynn Hunsaker is een internationale CX-autoriteit. Ze was internationaal bestuurslid van de Customer Experience Professionals Association envoorzitter van de Silicon Valley American Marketing Association. Lynn is docent aan diverse universiteiten in de VS. CX-professionals in meer dan 50 landen profiteren van haar opleidingen. Ze is een van de 5 CustomerThink Hall of Fame-auteurs en de […]

VX World Tour – 4 juni 2024

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