Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

customer experience of the digital workplace and supporting IT environments
organizational change management
strategic capability and skill development of IT employees

Work Experience:

Global Customer Excellence & Continuous Improvement manager, Nouryon
Head of Customer Experience & Customer Care, Media Markt
Team Lead Customer Value Management, T-Mobile
Customer Experience Manager, T-Mobile & Ziggo

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Date

Travel guide

Journey

VX World tour - Alles is er al, als je luistert

26-11-2024
12:00:00 CET

Eric de Haan

Eric de Haan is voorzitter van Stichting Gouden Oor en oprichter van het Service Excellence Institute. Helpt als adviseur organisaties hun klantgevoeligheid integraal te ontwikkelen met de Gouden Oor Standaard en de Service Excellence Standard als referentiekaders. Publiceerde eerder zeven boeken over klantgevoeligheid en excellente dienstverlening.

VX World tour - Alles is er al, als je luistert

Discover Book journey

VX World tour - CX: van cult naar cultuur

VX World Tour – 4 juni 2024