Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

customer experience of the digital workplace and supporting IT environments
organizational change management
strategic capability and skill development of IT employees

Work Experience:

Global Customer Excellence & Continuous Improvement manager, Nouryon
Head of Customer Experience & Customer Care, Media Markt
Team Lead Customer Value Management, T-Mobile
Customer Experience Manager, T-Mobile & Ziggo

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Date

Travel guide

Journey

10-10-2023
16:00:00 CET

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging […]

VX World Tour - 10 oktober 2023

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