Melanie Bijlhout

Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

Melanie Bijlhout

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

  • customer experience of the digital workplace and supporting IT environments  
  • organizational change management
  • strategic capability and skill development of IT employees

Work Experience:

  • Global Customer Excellence & Continuous Improvement manager, Nouryon
  • Head of Customer Experience & Customer Care, Media Markt
  • Team Lead Customer Value Management, T-Mobile
  • Customer Experience Manager, T-Mobile & Ziggo

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Date
Travel guide
Journey
VX World Tour - Rijn Vogelaar
15-07-2025
12:00:00 CET
Rijn Vogelaar studeerde sociale psychologie en psychologische methodologie aan de Universiteit van Amsterdam en de Universiteit van Leeds. Tot mei 2013 was hij CEO van het Nederlandse marktonderzoeksbureau Blauw Research, waar hij veel customer experience-onderzoek begeleidde en onder andere de Net Promoter Score (NPS) introduceerde op de Nederlandse markt. Zijn fascinatie ging daarbij vooral uit […]
VX World Tour - Rijn Vogelaar
VX World Tour - Steyn Elshout
11-11-2025
12:00:00 CET
VX World Tour - Steyn Elshout