Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

customer experience of the digital workplace and supporting IT environments
organizational change management
strategic capability and skill development of IT employees

Work Experience:

Global Customer Excellence & Continuous Improvement manager, Nouryon
Head of Customer Experience & Customer Care, Media Markt
Team Lead Customer Value Management, T-Mobile
Customer Experience Manager, T-Mobile & Ziggo

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Date

Travel guide

Journey

15-07-2025
12:00:00 CET

Rijn Vogelaar

Rijn Vogelaar studeerde sociale psychologie en psychologische methodologie aan de Universiteit van Amsterdam en de Universiteit van Leeds. Tot mei 2013 was hij CEO van het Nederlandse marktonderzoeksbureau Blauw Research, waar hij veel customer experience-onderzoek begeleidde en onder andere de Net Promoter Score (NPS) introduceerde op de Nederlandse markt. Zijn fascinatie ging daarbij vooral uit […]

VX World Tour - Rijn Vogelaar

Discover Book journey

11-11-2025
12:00:00 CET

Steyn Elshout

VX World Tour - Steyn Elshout

Discover Book journey

Virtual 9+ Experience World Tour-special

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