Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

customer experience of the digital workplace and supporting IT environments
organizational change management
strategic capability and skill development of IT employees

Work Experience:

Global Customer Excellence & Continuous Improvement manager, Nouryon
Head of Customer Experience & Customer Care, Media Markt
Team Lead Customer Value Management, T-Mobile
Customer Experience Manager, T-Mobile & Ziggo

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Travel guide

Journey

20-01-2026
16:00:00 CET

Annette Franz

As the Founder and CEO of CX Journey Inc., Annette Franz is leading the charge for a customer-centric landscape for modern businesses. From her ten principles and practices of customer-centricity to their relentless, real-world use, Annette has fundamentally changed how organizations do business—and boosted their bottom lines in the process. A seasoned CX veteran with […]

VX World tour - Annette Franz

Discover Book journey

12-02-2026
12:00:00 CET

Stephan van Slooten

Partner Altuïtion | Initiator of the Dutch CX and EX business leaders group

Rien Brus

VX World Tour - De Derde Ring

Discover Book journey

19-02-2026
16:00:00 CET

Joe Pine

Founding Father of the Experience Economy

VX World Tour - Joe Pine

Discover Book journey

10-03-2026
12:00:00 CET

Bill Staikos

Bill Staikos is a CX and EX leader with over 20 years of experience building and scaling teams that turn customer experience strategy into measurable business outcomes. His work focuses on execution over dashboards, sustainable change through effective change management, and activating leadership to drive long-term impact. Bill has delivered results for organizations of all […]

VX World Tour - Bill Staikos

Discover Book journey

23-04-2026
12:00:00 CET

Zack Hamilton

Zack Hamilton helps organizations turn customer experience into a measurable driver of revenue, retention, and performance. While many companies invest heavily in CX, few see real business impact. Zack’s work focuses on closing that gap—by fixing the systems, incentives, and operating models behind CX that were never designed to scale execution or deliver financial results. […]

VX World Tour - Zack Hamilton

Discover Book journey

VX World Tour - Steyn Elshout

VX World Tour - Jan-Hein Pierik

VX World Tour - Rijn Vogelaar

Virtual 9+ Experience World Tour-special

VX World tour - Alles is er al, als je luistert

VX World tour - CX: van cult naar cultuur

VX World Tour – 4 juni 2024