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Melanie Bijlhout

Melanie Bijlhout

Global Customer & Employee Excellence and Continuous Improvement Manager at Nouryon

Melanie Bijlhout

I have a passion for Customer Experience and love to improve, design and create customer centric solutions. I am challenged by the combination of customer insights, behavior, emotion versus commercial goals. I am enthusiastic, open-minded and use my creativity to aim for the more daring and game changing level. I like to connect people with the same ideas because together we can get great things done.

Responsible for:

  • customer experience of the digital workplace and supporting IT environments  
  • organizational change management
  • strategic capability and skill development of IT employees

Work Experience:

  • Global Customer Excellence & Continuous Improvement manager, Nouryon
  • Head of Customer Experience & Customer Care, Media Markt
  • Team Lead Customer Value Management, T-Mobile
  • Customer Experience Manager, T-Mobile & Ziggo

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Consumentenbond

Consumentenbond
Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)

Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)
Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)

Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)
How to develop and nurture a unique hospitality DNA (ENG)

How to develop and nurture a unique hospitality DNA (ENG)
Design Thinking for the New Human Experience of Work (ENG)

Design Thinking for the New Human Experience of Work (ENG)
Van goed geholpen naar beleving, de reis van een relatiebank (NL)

Van goed geholpen naar beleving, de reis van een relatiebank (NL)
The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)

The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)
The Power of Metaphors for growing your business (ENG)

The Power of Metaphors for growing your business (ENG)
The Experience Economy – The battle for time, attention and money (ENG)

The Experience Economy – The battle for time, attention and money (ENG)
CX in the Middle East – differences and similarities compared to Europe (NL)

CX in the Middle East – differences and similarities compared to Europe (NL)
Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)

Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)

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