Willem Willemse

Manager Customer Interaction Centre at BMW Group

By continuously measuring Customer Experience and focusing with our Dutch Retail Organization on always improving the Customer Journey both online and offline, we clearly succeed in being the number one in the premium car segment.

Covering Customer Satisfaction and Customer Requirements on all touchpoints for the brands BMW, MINI and BMW Motorrad. We put our customers and their experience into focus.

Discussing and benching with all other CEM members provides new insights/provides additional ideas to implement.

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Date

Travel guide

Journey

04-06-2024
16:00:00 CET

Lynn Hunsaker

Lynn Hunsaker is een internationale CX-autoriteit. Ze was internationaal bestuurslid van de Customer Experience Professionals Association envoorzitter van de Silicon Valley American Marketing Association. Lynn is docent aan diverse universiteiten in de VS. CX-professionals in meer dan 50 landen profiteren van haar opleidingen. Ze is een van de 5 CustomerThink Hall of Fame-auteurs en de […]

VX World Tour – 4 juni 2024

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