Willem Willemse

Willem Willemse

Manager Customer Interaction Centre at BMW Group

Willem Willemse

By continuously measuring Customer Experience and focusing with our Dutch Retail Organization on always improving the Customer Journey both online and offline, we clearly succeed in being the number one in the premium car segment.

Covering Customer Satisfaction and Customer Requirements on all touchpoints for the brands BMW, MINI and BMW Motorrad. We put our customers and their experience into focus.

Discussing and benching with all other CEM members provides new insights/provides additional ideas to implement.

Connect with

Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Date
Travel guide
Journey
VX WORLD TOUR - April 4 2023
04-04-2023
12:00:00 CET
Founder / Head of Endineering
VX WORLD TOUR - April 4 2023
VX WORLD TOUR - 15 juni 2023
15-06-2023
12:00:00 CET
Vice Chairman
VX WORLD TOUR - 15 juni 2023
VX World Tour - 10 oktober 2023
10-10-2023
12:00:00 CET
VX World Tour - 10 oktober 2023