Rien Brus

Sr Consultant Strategy & Transformation at APG

I founded and led Aegon’s global community on CX, aimed at transforming from a product driven to a customer driven and (digitally enabled) company that delivers upon our purpose of ‘helping people achieve a lifetime of financial security’.

In this role I built a global CX team driving strategy development and thought leadership on e.g.: Customer Loyalty, Net Promoter Score (NPS), voice of the customer, culture change and transformation, customer (CX) and employee experience (EX) and initiated global programs to drive customer centricity and employee engagement at Aegon worldwide, e.g., the Aegon Global Awards

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Date

Travel guide

Journey

10-10-2023
16:00:00 CET

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging […]

VX World Tour - 10 oktober 2023

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