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Marjolein Mens

Marjolein Mens

Operations Director at Anticimex

Marjolein Mens

Experience Strategist at famous Dutch Theme Park ‘Efteling’

Hospitality and CX are the common thread in everything I do. I enjoy assignments where CX, Innovation and Strategy meet and where real change is needed. That once started at the Efteling and translates into my current job in which the challenge is to get a club of technicians to think and act in a guest-oriented way. I am happy with the combination of strategy and operation, CX and EX. Because real guest-orientation always happens in operations, where there is one-to-one contact with the customer. In my spare time I like to discover new places in my beloved Rotterdam, preferably in the hospitality sector. Always looking for inspiration or a fun evening.

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Date
Travel guide
Journey
VX World Tour - 10 oktober 2023

VX World Tour - 10 oktober 2023
VX WORLD TOUR - 15 juni 2023

VX WORLD TOUR - 15 juni 2023
VX WORLD TOUR - April 4 2023

VX WORLD TOUR - April 4 2023
The gap between ‘Customer Experience'

The gap between ‘Customer Experience'
Consumentenbond

Consumentenbond
Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)

Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)
Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)

Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)
How to develop and nurture a unique hospitality DNA (ENG)

How to develop and nurture a unique hospitality DNA (ENG)
Design Thinking for the New Human Experience of Work (ENG)

Design Thinking for the New Human Experience of Work (ENG)
Van goed geholpen naar beleving, de reis van een relatiebank (NL)

Van goed geholpen naar beleving, de reis van een relatiebank (NL)
The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)

The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)
The Power of Metaphors for growing your business (ENG)

The Power of Metaphors for growing your business (ENG)
The Experience Economy – The battle for time, attention and money (ENG)

The Experience Economy – The battle for time, attention and money (ENG)
CX in the Middle East – differences and similarities compared to Europe (NL)

CX in the Middle East – differences and similarities compared to Europe (NL)
Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)

Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)