Marije Teerling

Marije Teerling

Head of Global Customer Success at FitForMe

Marije Teerling

Transavia

I am an advocate for “the customer”. Bottom line it’s customers that define the organization’s success. To harness this power, it has been my challenge to create strong customer relationships. To achieve them, I rely on customer data driven insights and innovative techniques to create experiences that realize company growth. In this I always trust on finding a process that works for the customer but is also realizable for the organization. My path has taken me through academics, consultancy, corporate and scale-up. In each of these I have made a big impact with my profound knowledge of customer centricity, pragmatic go getter mentality and facilitative leadership.

 

Responsible for:

  • Global customer experience both in ‘service’ as well as engagement for existing customers
  • Scaling the customer service to match fast growth and setting up customer experience to drive down churn and boost retention
  • Realizing digital service through the launch of a new My platform for our customer and boosting the e-mail lifecycle
  • Standardizing global customer experience kpi’s, policies, processes, tools & systems
  • Boosting customer centric decision making through for instance the realization of customer experience measurement

 

Work Experience:

Head of Global Customer Experience, FitForMe

Head of Customer Experience & Customer Service, Transavia

Expert Lead Customer Experiene, Eneco

Principal Consultant, EY VODW

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Date
Travel guide
Journey
VX World tour - Alles is er al, als je luistert
26-11-2024
12:00:00 CET
Eric de Haan is voorzitter van Stichting Gouden Oor en oprichter van het Service Excellence Institute. Helpt als adviseur organisaties hun klantgevoeligheid integraal te ontwikkelen met de Gouden Oor Standaard en de Service Excellence Standard als referentiekaders. Publiceerde eerder zeven boeken over klantgevoeligheid en excellente dienstverlening.
VX World tour - Alles is er al, als je luistert