Marije Teerling

Marije Teerling

Head of Global Customer Success at FitForMe

Marije Teerling

Transavia

I am an advocate for “the customer”. Bottom line it’s customers that define the organization’s success. To harness this power, it has been my challenge to create strong customer relationships. To achieve them, I rely on customer data driven insights and innovative techniques to create experiences that realize company growth. In this I always trust on finding a process that works for the customer but is also realizable for the organization. My path has taken me through academics, consultancy, corporate and scale-up. In each of these I have made a big impact with my profound knowledge of customer centricity, pragmatic go getter mentality and facilitative leadership.

 

Responsible for:

  • Global customer experience both in ‘service’ as well as engagement for existing customers
  • Scaling the customer service to match fast growth and setting up customer experience to drive down churn and boost retention
  • Realizing digital service through the launch of a new My platform for our customer and boosting the e-mail lifecycle
  • Standardizing global customer experience kpi’s, policies, processes, tools & systems
  • Boosting customer centric decision making through for instance the realization of customer experience measurement

 

Work Experience:

Head of Global Customer Experience, FitForMe

Head of Customer Experience & Customer Service, Transavia

Expert Lead Customer Experiene, Eneco

Principal Consultant, EY VODW

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Date
Travel guide
Journey
Consumentenbond
21-09-2022
12:00:00 CET
Lead Link Customer Value at Consumentenbond
veranderkundige en organisatiecoach
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