Maarten Timmers

Head of Customer Experience & Marketing at Florius

Director Customer Experience & Marketing at leading mortgage bank

For the last 9 years I am passionate about the combination of Customer Experience and Marketing. Now, as Head of Customer Experience & Marketing at Florius, I am responsible for the mortgage experience of our over 350,000 clients. One of the achievements I am proud of in this role is creating the combination of brand experience and customer experience at Florius. Resulting in both a strong new brand positioning that is in line with the experience of our clients and advisors. In previous roles I was responsible for marketing, new proposition development and the improvement of various B2B journeys at ABN AMRO Commercial Banking, like Lending and International Payments. I am open to learn from other CX-lovers about this wonderful area of interest, but I also like to share my vision and best practices with you. Let’s meet!

Connect with

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Date

Travel guide

Journey

VX World tour - Alles is er al, als je luistert

26-11-2024
12:00:00 CET

Eric de Haan

Eric de Haan is voorzitter van Stichting Gouden Oor en oprichter van het Service Excellence Institute. Helpt als adviseur organisaties hun klantgevoeligheid integraal te ontwikkelen met de Gouden Oor Standaard en de Service Excellence Standard als referentiekaders. Publiceerde eerder zeven boeken over klantgevoeligheid en excellente dienstverlening.

VX World tour - Alles is er al, als je luistert

Discover Book journey

VX World tour - CX: van cult naar cultuur

VX World Tour – 4 juni 2024