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Maarten Timmers

Maarten Timmers

Head of Customer Experience & Marketing at Florius

Maarten Timmers

Director Customer Experience & Marketing at leading mortgage bank

For the last 9 years I am passionate about the combination of Customer Experience and Marketing. Now, as Head of Customer Experience & Marketing at Florius, I am responsible for the mortgage experience of our over 350,000 clients. One of the achievements I am proud of in this role is creating the combination of brand experience and customer experience at Florius. Resulting in both a strong new brand positioning that is in line with the experience of our clients and advisors. In previous roles I was responsible for marketing, new proposition development and the improvement of various B2B journeys at ABN AMRO Commercial Banking, like Lending and International Payments. I am open to learn from other CX-lovers about this wonderful area of interest, but I also like to share my vision and best practices with you. Let’s meet!

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Travel guide
Journey
Virtual 9+ Experience World Tour-special

Virtual 9+ Experience World Tour-special
VX World tour - Alles is er al, als je luistert

VX World tour - Alles is er al, als je luistert
VX World tour - CX: van cult naar cultuur

VX World tour - CX: van cult naar cultuur
VX World Tour – 4 juni 2024

VX World Tour – 4 juni 2024
VX World Tour - 10 oktober 2023

VX World Tour - 10 oktober 2023
VX WORLD TOUR - 15 juni 2023

VX WORLD TOUR - 15 juni 2023
VX WORLD TOUR - April 4 2023

VX WORLD TOUR - April 4 2023
The gap between ‘Customer Experience'

The gap between ‘Customer Experience'
Consumentenbond

Consumentenbond
Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)

Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)
Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)

Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)
How to develop and nurture a unique hospitality DNA (ENG)

How to develop and nurture a unique hospitality DNA (ENG)
Design Thinking for the New Human Experience of Work (ENG)

Design Thinking for the New Human Experience of Work (ENG)
Van goed geholpen naar beleving, de reis van een relatiebank (NL)

Van goed geholpen naar beleving, de reis van een relatiebank (NL)
The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)

The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)
The Power of Metaphors for growing your business (ENG)

The Power of Metaphors for growing your business (ENG)
The Experience Economy – The battle for time, attention and money (ENG)

The Experience Economy – The battle for time, attention and money (ENG)
CX in the Middle East – differences and similarities compared to Europe (NL)

CX in the Middle East – differences and similarities compared to Europe (NL)
Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)

Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)