Friederike Niehoff

Manager Customer Experience at Swiss Sense

Built Kramp’s CX strategy and team from scratch, driving cultural change throughout the whole organization. Part of this strategy is an extensive voice of the customer program, the set-up of digital customer panels and an international and cross-functional CX ambassador program aimed at transforming the organization towards more customer centricity and employee engagement.

I am passionate about understanding what really drives human decision making and behavior. After earning a MSc in Economic & Consumer Psychology at Leiden University, she gained working experience in The Netherlands, Germany and in the United States. As a trained Greenbelt and CCXP, she aims to combine her expertise in the fields of psychology, economics and leadership to create data-driven and actionable strategies for improving customer and employee experience.

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Date

Travel guide

Journey

10-10-2023
16:00:00 CET

Matt Dixon

Matt has held executive leadership positions in product, research and consulting for Tethr (an Austin-based AI and machine learning venture), Korn Ferry and CEB (now Gartner) where he ran the global Sales and Service research group. An accomplished business researcher, he is a sought-after advisor to corporate leadership teams around the world on topics ranging […]

VX World Tour - 10 oktober 2023

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