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Friederike Niehoff

Friederike Niehoff

Manager Customer Experience at Swiss Sense

Friederike Niehoff

Built Kramp’s CX strategy and team from scratch, driving cultural change throughout the whole organization. Part of this strategy is an extensive voice of the customer program, the set-up of digital customer panels and an international and cross-functional CX ambassador program aimed at transforming the organization towards more customer centricity and employee engagement.

I am passionate about understanding what really drives human decision making and behavior. After earning a MSc in Economic & Consumer Psychology at Leiden University, she gained working experience in The Netherlands, Germany and in the United States. As a trained Greenbelt and CCXP, she aims to combine her expertise in the fields of psychology, economics and leadership to create data-driven and actionable strategies for improving customer and employee experience.

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Date
Travel guide
Journey
Consumentenbond
21-09-2022
12:00:00 CET
Henk de Torbal
Lead Link Customer Value at Consumentenbond
Niels Kamper
veranderkundige en organisatiecoach
Consumentenbond
Discover Book journey
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