Bram Drewes

Director CX & EX Region Netherlands & United Kingdom at Vattenfall

Set up a multi disciplinary CX department within Vattenfall. Vattenfall’s CX department exists of passionate colleagues with more than 13 different skill sets, like Content, Process, Data, UX, CX, IT, etc.

Passionate about Leadership & CX, making positive impact together!

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Consumentenbond

Employee Experience in optima forma - hoe bouw je een bijzondere organisatiecultuur met bevlogen collega’s? (NL)

Customer Experience & Employee Experience - een gelukkig huwelijk? Een wetenschappelijke en praktische visie van Nederlands eerste CXM-professor (NL)

How to develop and nurture a unique hospitality DNA (ENG)

Design Thinking for the New Human Experience of Work (ENG)

Van goed geholpen naar beleving, de reis van een relatiebank (NL)

The Land Rover Experience - how it started and evolved into a powerful marketing strategy (ENG)

The Power of Metaphors for growing your business (ENG)

The Experience Economy – The battle for time, attention and money (ENG)

CX in the Middle East – differences and similarities compared to Europe (NL)

Beautiful minds on Radical New Services and their new CX & EX ideas of 2030 (NL)

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Bram Drewes