Van goed geholpen naar beleving, de reis van een relatiebank (NL)

Journey information

Secrets revealed: a behind-the-scenes look on best practices in CX and EX

Van goed geholpen naar beleving, de reis van een relatiebank (NL)
15-02-2022 16:00:00 CET
Chris Zegers Managing Director Private Clients Specialties at Van Lanschot Kempen | Member business leader group

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About this journey

Chris Zegers, Director specialities at wealth banker vLanschot/Kempen, will share his experiences on how his bank – serving (hyper) wealthy and very demanding customers – uses technology in a very advanced way, so that a very human – and sometimes emotional – connection is established and well maintained in an efficient manner.

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10-03-2026
12:00:00 CET

Bill Staikos

Bill Staikos is a CX and EX leader with over 20 years of experience building and scaling teams that turn customer experience strategy into measurable business outcomes. His work focuses on execution over dashboards, sustainable change through effective change management, and activating leadership to drive long-term impact. Bill has delivered results for organizations of all […]

VX World Tour - Bill Staikos

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23-04-2026
12:00:00 CET

Zack Hamilton

Zack Hamilton helps organizations turn customer experience into a measurable driver of revenue, retention, and performance. While many companies invest heavily in CX, few see real business impact. Zack’s work focuses on closing that gap—by fixing the systems, incentives, and operating models behind CX that were never designed to scale execution or deliver financial results. […]

VX World Tour - Zack Hamilton

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