The gap between ‘Customer Experience’

The gap between ‘Customer Experience’

Journey information

  • The gap between ‘Customer Experience’
  • 14-02-2023 12:00:00 CET
  • Adrian Swinscoe Experimental CX thought leader and visionary

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This journey ends on

14-02-2023 13:00:00

About this journey

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Travel guide
Journey
VX World Tour - Joe Pine
13-05-2026
17:00:00 CET
Founding Father of the Experience Economy
VX World Tour - Joe Pine
VX World Tour - Zack Hamilton
23-04-2026
12:00:00 CET
Zack Hamilton helps organizations turn customer experience into a measurable driver of revenue, retention, and performance. While many companies invest heavily in CX, few see real business impact. Zack’s work focuses on closing that gap—by fixing the systems, incentives, and operating models behind CX that were never designed to scale execution or deliver financial results. […]
VX World Tour - Zack Hamilton