How to develop and nurture a unique hospitality DNA (ENG)

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Secrets revealed: a behind-the-scenes look on best practices in CX and EX

How to develop and nurture a unique hospitality DNA (ENG)
06-04-2022 16:00:00 CET
Richard Coraine Founding Partner at Union Square Hospitality Group

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About this journey

Intrinsically motivated personnel to create an outstanding Hospitality Service Experience on a daily basis is the unique DNA of the Union Hospitality Group mainly operating in Manhattan New York. With a full range of cafe’s, to go’s and restaurants (even including Top Star restaurants) Richard Coraine – the Founding Partner of this unique hospitality group – unlocks his secrets on how he finds, develops and nurtures this unique DNA, even throughout the recent Covid lock-down, to stay ahead in CX & EX in this extreme competitive environment.

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10-03-2026
12:00:00 CET

Bill Staikos

Bill Staikos is a CX and EX leader with over 20 years of experience building and scaling teams that turn customer experience strategy into measurable business outcomes. His work focuses on execution over dashboards, sustainable change through effective change management, and activating leadership to drive long-term impact. Bill has delivered results for organizations of all […]

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23-04-2026
12:00:00 CET

Zack Hamilton

Zack Hamilton helps organizations turn customer experience into a measurable driver of revenue, retention, and performance. While many companies invest heavily in CX, few see real business impact. Zack’s work focuses on closing that gap—by fixing the systems, incentives, and operating models behind CX that were never designed to scale execution or deliver financial results. […]

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