VX World tour – CX: van cult naar cultuur

VX World tour – CX: van cult naar cultuur

Journey information

  • VX World tour – CX: van cult naar cultuur
  • 03-09-2024 12:00:00 CET
  • Jean-Pierre Thomassen Sinds 1993 organisatieadviseur op het vlak van CX en Service Excellence, daarnaast als docent verbonden aan de universiteiten van Groningen en Rotterdam. Docent bij Beeckestijn Business School en de Hotelschool The Hague. Oprichter van het Service Excellence Institute. Publiceerde eerder zeventien boeken over klantgerichtheid, marketing en Service Excellence.

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This journey ends on

03-09-2024 13:00:00

About this journey

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Travel guide
Journey
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Founding Father of the Experience Economy
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VX World Tour - Zack Hamilton
23-04-2026
12:00:00 CET
Zack Hamilton helps organizations turn customer experience into a measurable driver of revenue, retention, and performance. While many companies invest heavily in CX, few see real business impact. Zack’s work focuses on closing that gap—by fixing the systems, incentives, and operating models behind CX that were never designed to scale execution or deliver financial results. […]
VX World Tour - Zack Hamilton